Refund policy

Refund & Returns Policy

At The Copertino, we want you to be completely happy with your car cover. If something isn't right, we're here to help.

30-Day Returns

We offer a 30-day return policy. You have 30 days from the day you receive your order to request a return.

To be eligible, your cover must be:

  • In the same condition you received it — unused, undamaged, and free of dirt, hair, or odours
  • Returned in its original packaging, including the carry bag

To start a return, contact us at info@thecopertino.com with your order number. We'll guide you through the next steps. Please don't send items back before contacting us, as returns sent without prior approval can't be accepted.

Exchanges (Wrong Size)

If your cover doesn't fit, we'll exchange it free of charge within 30 days. Just email us your car's year, make and model and we'll match you to the correct size.

Refunds

Once we receive and inspect your returned cover, we'll let you know if your refund is approved. Approved refunds are processed back to your original payment method within 5–10 business days. Please note it may take additional time for your bank or card provider to post the refund.

3-Year Warranty

Our covers are backed by a 3-year warranty against faults arising from unusual wear or manufacturing defects. This warranty does not cover damage from misuse, outdoor use (our covers are designed for indoor use), accidents, or normal wear and tear over time. To make a warranty claim, contact us at info@thecopertino.com with your order details and photos of the issue.

Items That Can't Be Returned

We can't accept returns on covers that have been used outdoors, washed improperly, or returned in a soiled or damaged condition.

Shipping Costs

Original shipping is free Australia-wide. For approved returns and exchanges, please contact us and we'll advise on return shipping.

Your Consumer Rights

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded — you're entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage.

Questions?

Email us any time at info@thecopertino.com — we're Australian owned and operated and happy to help.